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The World Health Care Congress 2nd Annual Leadership Summit on Redesigning the Patient Experience convenes industry executives, advocates and thought leaders to address the expanding patient-centered care movement within the healthcare industry. The pressure for provider organizations to be "best in class" has been heightened by the public reporting of HCAHPS data, and thus the push to redefine the patient and family experience of care has taken center stage. Our Nation's experience economy has left providers struggling to preserve their market share, retain qualified staff, improve patient safety and remain financially solvent. At this Summit, delegates gain insight into and an understanding of the must-have strategies to transform their organization into a patient and family-centered care environment.
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Ann Rhoades
former Vice President of People Department, Southwest Airlines;
former Executive Vice President, Team Services, Promus Hotel Corporation;
Board Member and former Executive Vice President of People, JetBlue Airways;
President, People Ink;
Chief Executive Officer, CareLeaders |
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Joyce Batcheller, RN, MSN, NEA-BC
Senior Vice President and Network Chief Nursing Officer, Robert Wood Johnson Executive Nurse Fellow Alumna
Seton Family of Hospitals
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Carrie Brady, JD
Vice President, Quality
Planetree
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Mark Buchalter
Smart Space Lead
IDEO
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Charles (Chuck) Darby
former CAHPS Project Officer
Agency for Healthcare Research and Quality (AHRQ)
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Kari Dudley
Patient Member, Adult Patient and Family Advisory Council
Dana-Farber Cancer Institute/Brigham & Women's Hospital
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M. Bridget Duffy, MD
Chief Experience Officer
Cleveland Clinic
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Susan Edgman-Levitan, PA
Executive Director, The John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
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Nancy Foster
Vice President, Quality and Patient Safety Policy
American Hospital Association (AHA)
(invited)
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Elizabeth (Liz) Goldstein, PhD
Director, Division of Consumer Assessment of Healthcare, Center for Beneficiary Choices
Centers for Medicare & Medicaid Services
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Scott Gordon
Executive Vice President
Arkansas Children's Hospital; Ranked #76 on Fortune's 100 Best Companies to Work for 2008
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John T. Hayden
Vice President and Chief Human Resources Officer
Bronson Healthcare Group; 2005 Malcolm Baldrige National Quality Award Recipient
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F. Nicholas Jacobs
Chief Executive Officer
Windber Medical Center
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William Kormos, MD
General Internist, Internal Medicine Associates
Education Director, The John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital (MGH)
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Tami Merryman, RN, MSN, FACHE
Chief Quality Officer
University of Pittsburgh Medical Center
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Kimberly Nelson Montague, AIA
Director, Design Consultation Services
Planetree
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Maggie Ozan-Rafferty
Global Practice Leader, Healthcare
The Gallup Organization
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James J. Sexton
President and Chief Executive Officer
Henry Ford Wyandotte Hospital
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Dale Shaller
Principal, Shaller Consulting
Managing Director, National CAHPS Benchmarking Database
(invited)
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Barbara R. Spurrier
Senior Administrator, The Center for Innovation and Health Transformation
The Mayo Clinic
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Barbara Summers, PhD, RN, NEA-BC
Vice President and Chief Nursing Officer; Head, Division of Nursing
The University of Texas, M. D. Anderson Cancer Center
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Gail L. Warden
President Emeritus, Henry Ford Health System
Member, Board of Directors, The Picker Institute
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Maureen White, RN, MBA, CNA
Senior Vice President and Chief Nurse Executive
North Shore-Long Island Jewish Health System
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Contact Information:
For general questions and Leadership Summit inquiries, contact:
Julie Bastien
Conference Manager
The World Health Care Congress 2nd Annual Leadership Summit on Redesigning the Patient Experience
Phone: 781-939-2570
Fax: 781-939-2465
Email: Julie.Bastien@worldcongress.com
To inquire about sponsorship and executive networking opportunities, contact:
Ron Trznadel
Executive Vice President, Business Development
The World Health Care Congress Leadership Summits
Phone: 781-939-2432
Fax: 781-939-2656
Email: Ron.Trznadel@worldcongress.com
To inquire about marketing opportunities, contact:
Andrea Chadis
Senior Marketing Manager
The World Health Care Congress Leadership Summits
Tel: 781-939-2508
Email: Andrea.Chadis@worldcongress.com
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