|
|
|
Tuesday, June 24, 2014
|
|
7:30 am - 8:30 am
|
|
|
|
|
|
8:30 am - 11:45 am
|
|
Option A: C-Suite Invitational Roundtable* |
| Roundtable Facilitators: |
|
|
John Chandler, MD, FACHE
Chief Health Information Officer
Hennepin County Medical
|
|
Nancy Garrett
Chief Analytics Officer
Hennepin County Medical
|
|
|
Michael Rosen, PhD
Assistant Professor, Armstrong Institute for Patient Safety and Quality, The Johns Hopkins University School of Medicine
|
|
|
|
|
* All current C-Suite industry executives are invited to attend this Roundtable. Participants must be in that role at the time of the conference. Others are not permitted in this Roundtable. Final eligibility is at the discretion of World Congress.
|
|
|
|
|
|
Option B: Build the Case for Quality — How to Communicate ROI to Ensure Quality Program Funding and Sustainability |
| Workshop Leaders: |
|
|
Karen Reed
Director, Quality
Tufts Medical Center
|
|
|
|
|
|
|
|
|
11:45 am - 1:00 pm
|
|
|
1:00 pm - 1:15 pm
|
|
|
|
|
|
1:15 pm - 2:00 pm
|
Keynote Address: Impact of the ACA on the Future of Health Care Quality |
From payment models to new reporting measures, health reform is fundamentally impacting health care organizations. Although the ACA is predominantly about payment reform, it does have a number of provisions that are affecting how organizations are paid and the underlying approach to quality. This Keynote Address focuses on the long-term requirements needed to improve the delivery of high value care in the evolving marketplace.
- Discuss the near-term impact for organizations’ operations and quality resulting from Value Based Purchasing and other pay-for-value programs
- Learn best practices to achieve high value care — Create a strategic vision that restructures for success as a value based organization
- Prepare for rapid changes in reporting, transparency, and consolidation
- Identify ways to align quality, costs, and integration to create the best value of care for patients
|
|
James Dilling
Senior Administrator Mayo Clinic
|
|
|
|
|
2:00 pm - 2:45 pm
|
Leverage Patient Experience as a New Quality Metric |
Patients are more responsible for health care costs than ever. Reform and new transparency initiatives also provide choice and a clear picture of the
market. Learn how patient experience and satisfaction are vital for health care organizations to secure and grow market share.
- Discuss the introduction of patient experience as a core measure for HCAHPS scores
- Outline best practices in experience and innovative patient satisfaction programs
- Identify ways to measure patient experience
- Utilize technology and innovative social outlets to improve patient experience, wait time, and efficiency
- Recognize how positive patient experiences can decrease costs, increase market share, and ultimately impact the bottom line
|
|
|
Maureen Broms
Chief Information Officer; Vice President,
Health Care Quality and Corporate Compliance
New England Baptist Hospital View Biography
|
|
|
|
|
2:45 pm - 3:00 pm
|
|
|
3:00 pm - 3:45 pm
|
Featured Case Study: Implement a High Reliability Approach to Mitigate Risk and Reduce Errors |
High Reliability training has helped many organizations take the next step in quality care and cost reduction. In this deep dive case study, hear from one
of the first associations to adopt the concept and train facilities on High Reliability.
- Discuss the five traits of High Reliability Organizations and guidelines to practical adoption and implementation
- Review High Reliability paths available to hospitals
- Highlight the best practices and steps to ensuring High Reliability acceptance and adherence
- achieve a higher rate of staff engagement and awareness
- lower costs by improving systems and in turn, reduce the risk of patient harm, malpractice suits, and other error-related issues/li>
|
|
|
Mary Reich Cooper, MD, JD
Chief Quality Officer
Connecticut Hospital Association
|
|
Erin DuPree, MD
Vice President and Chief Medical Officer
The Joint Commission Center for Transforming Healthcare
|
|
|
|
|
|
|
|
3:45 pm - 4:30 pm
|
Implement Process Improvements to Reduce Medical Error and Hospital Acquired Harm |
Every year thousands of patients suffer from complications or infections caused by error. Learn how one organization implemented a process improvement program to reduce hospital acquired pressure ulcers and saved over $1 million on supplies, labor, and readmissions as a result.
- Learn how one organization re-trained their patient care managers to better manage tasks and reduce medical error
- Discuss the impact this training had on patient care
- Outline the steps necessary to implement this program, measure results, and reduce medical error
|
|
|
Jeanine M. Frumenti, DNP, RN
Vice President, Patient Care Services and Chief Nursing Officer
Bronx Lebanon Hospital Center
|
|
|
|
|
4:30 pm - 5:30 pm
|
|
|
|