Live Stream Webcast • Frequently Asked Questions

What are the computer requirements to view a live webcast?

To view a webcast, you computer must have a high-speed internet connection and have the Adobe Flash player installed. If you are unsure if Flash player is installed, please visit http://get.adobe.com/flashplayer and follow the instructions provided.

If you are viewing the webcast from a mobile device, our platform only provides support for the absolute latest Operating System version available for your device. Be sure to install all available updates.

The browsers we currently support are: Internet Explorer, Safari, Chrome, Opera, Firefox, iPhone, iPad and Android devices.

We recommend the latest versions of any web browser. At this time, we can support one older iteration of each browser listed above. For example, Internet Explorer version 6 is not fully support. The webcast may work in IE6, but there is no guarantee.

My video is freezing, breaking up, or skipping.

This is a classic sign of poor internet connectivity. If you are downloading or uploading files during the course of a live webcast, you may experience problems playing back the video.

Voice-Over-IP (VOIP) telephone, a network file transfer, or any other device that might take up your available bandwidth should be avoided in order to ensure a better webcast performance at your location.

I am having audio problems, too low, too loud, double audio...

Each computer operating system has very diverse ways of handling audio. On laptop computers, using external speakers or headphones can help experience better audio performance.

Please be sure to check your computers Audio Management tool under your System Preferences or Control Panel. There, you may be able to adjust more specific settings regarding your volume.

Check your speakers, make sure they are properly connected, and turned on.

Double audio is typically an indication you may have more than one browser opened and streaming the same content at the same time. Please check to ensure only one browser at a time is opened on the live stream.

Can I enlarge the video as I watch the webcast?

Yes. The lower right corner of the video window will provide a button that takes the video full screen.

How soon after an event will the on-demand webcast be available?

The on-demand video should be available no later than 24 hours after the event has concluded. Please check back to this webpage periodically to see if the video is available.

How can I find a specific portion of a webcast?

Live webcasts are shown in real time; it is not possible to rewind or advance the video in a "live environment".

The video player comes with a jog bar that can be used to jump around the video as much as needed to quickly gain access to specific portions of the video.