Pharmaceutical Contact Centers Summit
Pharmaceutical Contact Centers Summit Objective
Contact center professionals face a number of challenges in the ever changing environment including management of intensifying cost pressures, maintenance and improvement of customer service, operation of globalized centers, and compliance with the changing regulatory environment. This summit explores innovative communication channels for customer engagement, technologies for cost effectiveness, and innovative strategies to stay at the front of the curve. Cross-industry perspectives provide a well-rounded and unique perspective on cutting edge technologies and strategies for contact center optimization.
Reasons to Attend:
- Gain pragmatic takeaways from several case studies on sourcing strategies, and ex-US contact centers
- Leverage innovative channels of communication to provide better quality and cost effectiveness
- Hear how other companies have demonstrated value in their center
- Learn about cutting edge technologies, and how they can improve productivity and customer satisfaction
Who Should Attend:
This summit is a must attend for pharmaceutical executives working in the areas of:
- Contact Centers
- Customer Service/Care
- Customer Response Center
- Customer Complaints
- Medical Information
- Medical Affairs
- Medical Communications
Testimonials from participants of previous World Congress Pharmaceutical Events:
Call for Papers: Submit Abstract for Presentations
The World Congress summit on Pharmaceutical Contact Centers is now accepting abstract submissions for 2014! Deadline is July 18, 2014. Click here for details.
