Monday October 23, 2006
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2:15 pm
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- Identify gaps in the continuum of care
- Determinet trends, process and emerging models
- Review available tools and recommended development of tools
- Discuss how tech support relates to the transition of care
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Susan Rogers, RN, BSN, CCM
National President
Case Management Society of America 2005-06
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3:15 pm
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- Review available tools and recommended development of tools
- Discuss how tech support relates to the transition of care
- Evaluate technology requirements and performance measurement
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Cheri Lattimer, RN, BSN
Executive Director
Case Management Society of America
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Tuesday October 24, 2006
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2:15 pm
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- Cite the essential components of an integrated
healthcare delivery program
- Identify systems that advance the achievement of
desired healthcare outcomes
- Assess the primary critical success factors in
developing an integrated healthcare plan.
- Explore the role of the multidisciplinary team (payor,
provider, patient) in coordinating an integrated
healthcare delivery program with a significant focus on
balancing fiscal responsibility with quality care delivery.
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Hayley Burgess, Pharm.D., BCPP
Director of Medication Use and Safety
Healthcare Corporation of America
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JoAnne Foster, RN, BSN, MSHA, CCM
Supervisor Transistion of Care & Ancillary Team
Commerical Health Services
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Nancy Skinner, RN, CCM
President
Riverside Healthcare Consulting
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3:15 pm
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- Demonstrate how to dramatically reduce turnover and improve the continuity of care
- Assess ROI from improved satisfaction, best practices from the field and creating a culture of service excellence
- Conclude strong correlation link between patient satisfaction to employee satisfaction, clinical outcomes, organizational efficiency, profitability and market share
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Barbara Gennello
Director of Nursing
Temple University Hospital/Episcopal Campus
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Jodie Cunningham
Solutions Consultant
Press Ganey Associates, Inc.
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Doris Quiles, MSN, APRN, BC
Director of Behavioral Health
Temple University Hospital/Episcopal Campus
 View Biography
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Wednesday October 25, 2006
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12:45 pm
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- Describe three business strategies implemented to get
"buy in" from administration, providers, and members
for "Operation Integration."
- Outline two challenges encountered by the
interdisciplinary team and creative case management
interventions employed to overcome them
- Assess "Supporting Excellence" pay for performance
program which aligns bonus dollars with clinical
outcomes to help providers reward quality
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Margaret Leonard, MS, RN, C, FNP, Cm
Vice President, Clinical Services
Hudson Health Plan
View Biography
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