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Monday January 16, 2006
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7:00 am
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8:00 am
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8:15 am
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This session will explore patient flow methodologies and their effect on the overall quality of the hospital.
- Be introduced to variability methodology and hear how several hospitals redefined their organizations success by employing this methodology
- Learn strategies to reduce wait time, delays, and overcrowding
- Realize methods of avoiding overworking employees and increasing the risk of errors without adding resources
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9:00 am
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Approaching cultural change systemically is necessary in order to maintain organizational change, and have lasting effects on physicians and staff.
- Identify steps to "know", "do", and "be" once the justification for change has been made
- Find out what staff engagement and organizational leadership truly look like
- Create a formulaic plan to achieve lasting results
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9:45 am
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10:15 am
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11:00 am
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Eugene Litvak, Ph.D.
Professor of Health Care and Operations Management
Director, Program for Management of Variability in Health Care Delivery
Boston University Health Policy Institute
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| Eugene Litvak, Ph.D. is a co-founder (with Dr. Michael C. Long) and director of the Program for the Management of Variability in Health Care Delivery at the Boston University Health Policy Institute. He is also is a Professor at the Boston University School of Management. He received his doctorate in Operations Research from the Moscow Institute of Physics and Technology in 1977. Prior to joining Boston University he was a faculty member at the Harvard Center for Risk Analysis in the Department of Health Policy & Management at the Harvard School of Public Health (HSPH). Professor Litvak was the Principal Investigator in the recent "Emergency Room Diversion Study" supported by the grant from the Massachusetts Department of Public Health. He is a member of the Institute of Medicine Committee "The Future of Emergency Care in the United States Health System". |
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Ellen Menard
Senior Vice President, Organizational Effectiveness
Inova Health System
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| Ellen Menard is Senior Vice President, Organizational Effectiveness for Inova Health System, having served as Inova’s Senior Vice President, Human Resources and Organization Development for the past 7 years. Before joining Inova in 1998, Menard served as the Chief Human Resources Executive in 3 other healthcare organizations in New Hampshire, Maine and Massachusetts. Last year’s winner of the DC SHRM Chapter’s first Strategic Business Award, Menard has introduced revolutionary thinking about employer-employee relationships, is credited with the creation of Inova’s learning organization architecture and has led Inova’s efforts to become metropolitan DC’s Employer of Choice, most notably reducing employee turnover rates at Inova by more than 250% in the past 5 years. |
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