Patient Engagement | Insurer’s Consumer Experience | Health Plan Strategies for Medication Adherence
Join us in September at the Health Care Engagement Congress as industry experts from health plans, hospitals, health systems, and health technology convene to discuss innovations and trends in engagement.
Three individual Summits combine to discuss top trends in engagement, experience, and adherence. Attendees will learn to:
- Leverage Digital Innovations and Communication Strategies to Improve Patient Experience, Disease Management, and Adherence While Reducing Costs
- Incorporate Consumer Perspectives into Digital Experience, Member Service, and Engagement Programs to Improve Retention
- Prevent Adverse Health Outcomes, Reduce Health Care Costs, and Improve Star Ratings through Medication Adherence
Three Co-Located Events
The 2nd Annual Patient Engagement and Experience Summit attracts experts from hospitals, health systems, and health plans to share improvements in patient experience and outcomes across the continuum of care. Discussions include strategies to improve chronic disease management via technology, tactics to help vulnerable populations connect and adhere to care, and perspectives from out of industry hospitality experts on experience. Attendees learn how to improve experience and engagement efforts to improve outcomes and ultimately drive down the cost of care.
The 7th Annual Insurer’s Consumer Experience and Retention Summit brings together payers from across the nation to discuss best practices in retention via experience and engagement programs. Attendees discover innovative strategies detailing the steps to grow market share and revenue through experience improvements. Key topics of discussion include; mobile outreach programs, digital experience optimization, proactive call center service initiatives, predictive analytics, personalized segmented communications, and self-service technology improvements.
The Health Plan Strategies for Medication Adherence Summit convenes health plan pharmacy professionals to discuss best practices for improving medication adherence among members. Explore strategies to address direct to consumer advertising, discover ROI of medication adherence programs, uncover ways to engage and incentivize providers, and understand the impact adherence has on star ratings.
Distinguished Speaking Faculty Members for 2015 Include:
- Joan Kelly, Chief Patient Experience Officer, NYU Langone Medical Center; Former Consumer Experience and Innovation Leader, Humana
- Brian Brown, Director, Strategic Accounts, AvMed Health Plan
- Jessica Green, PhD, MPH, Dean of Research, George Washington University School of Nursing
- Mary Ellen Connington, Senior Vice President, Quality and Medical Management, Oscar
- Rick Johnson, Senior Director, Health Care, JD Power & Associates
- Allison J. Young, Senior Vice President, Benefits Administration Division, Blue Cross Blue Shield of Louisiana
- Amy N. Swanson, Vice President of Marketing, Advocacy and Member Experience, UnitedHealthcare Community Plan of Ohio, Inc.
- Daniel Z. Sands, MD, MPH, Co-Founder and Co-Chair, Society for Participatory Medicine; Assistant Clinical Professor of Medicine, Harvard Medical School
- Sue Murphy, RN BSN MS, Executive Director, Patient Experience and Engagement, The University of Chicago Medicine
- Megan King, Director, Patient Experience, Geisinger Health Plan
- Sean Rodriguez, Director, Patient Experience, Barnes-Jewish Hospital
- Masahiro Ito, ASQ-CSSBB, CMQ/OE, CHA, Director, Service Quality and Training, New York Presbyterian Hospital
- Adam Myers, MD, Chief Medical Officer, Texas Health Physician Enterprise
- And more…
HPCC Registration Includes
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Access to all 3 Summits |
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Insights and innovations from 50+ speakers from health plans, hospitals, and health systems |
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Networking opportunities with 300 top level health care engagement, experience, adherence, and innovation experts |
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Opportunities to maximize your learning by adding one of six pre-conference workshops to your agenda |
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Admission into the exhibit floor to meet with top industry disrupters and hear about the most recent technological advancements |
Testimonials
"My job centers around member outreach, patient engagement and population health - This is the first conference I've attended that addresses my work world. Thank you!"
-- Kathy Johnson, Manager, Care Management, GEHA
"I'm brand new to the industry so I wasn't sure what I'd learn, but I'm highly encouraged by common sense, passion and patient centric nature of this group of very talanted people."
-- Brandon Brown, Director, Product Development, Pharos Innovation
"Thank you for a wonderful seminar! A lot to being back to my hospital and brainstorm with our team! Looking forward to sharing the innovations from other facilities with technology and increasing patient engagement."
-- Stacy Strezsak, , RN, Massachusetts General Hospital
