Insurer’s Customer Experience and Member Retention Summit

Can we have your retention please?

Join us September 2015 as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies.  As plans continue to adjust to the new consumer-focused market, technology, outreach campaigns, education, digital experience, and retention initiatives will evolve.

Don’t lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key themes for 2015 include:

• End-to-End consumer design
• Consumer-focused digital experience
• Innovative insights from creative member services and call center programs
• Multi-cultural outreach and communication strategies
• CRM and Segmentation Strategies
• A focus on mobile experience
• Insights into consumer friendly payment methodologies