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Chrissie Blackburn
Principal Advisor, Patient and Family Engagement, Institute of Innovation and Quality, University Hospitals of Cleveland
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Anne Brunson
Assistant Vice President, Customer and Provider Services
Blue Cross Blue Shield of RI
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Amy Cueva
Founder and Chief Experience Officer
Mad*Pow
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Chris Daley
Manager, Digital and Social Marketing
UPMC Health Plan
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Frank A. DeFazio
Director, Customer Experience and Digital Marketing
Highmark, Inc and United Concordia Dental
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Deborah Gordon, MBA
Chief Executive Officer, Voxent
Former Vice President, Marketing, Sales, and Product Strategy, Senior Products
Tufts Health Plan
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Mary N. Hennings
Vice President, Market Planning, Innovation and Implementation
Blue Cross Blue Shield of Massachusetts
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Sarah Martin
Assistant Vice President, Member Engagement
Blue Cross and Blue Shield of South Carolina
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Denise Palermo
Senior Vice President, Customer Satisfaction
Excellus Blue Cross and Blue Shield
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Kim Parson
Strategic Consultant, Proactive Care Strategies
Humana
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Meg Rush
Vice President, Consumer Experience and E-Marketing
WellPoint
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Joe Sweet
Director, Operations and Business Development, Wellness Enterprise
Cleveland Clinic
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