LISTEN NOW! How CIGNA is improving the health plan experience for consumers

Karen Kocher Chief Learning Officer CIGNA

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You will Come away with New Ideas, Creative Solutions and Innovative Strategies on How to:

• Create Products to Win in an Exchange Environment
• Utilize Incentives to Drive Behavior and Outcomes
• Design Benefits to Promote Employee Engagement and Accountability
• Develop Consumer Experiences that Enhance Member Satisfaction and Retention
• Empower Consumers to Make Better Health Decisions

Featured Speakers
Chester Burrell President and CEO CareFirst BlueCross BlueShield
Innovative Employers on Benefit Design, Health & Wellness Strategies
Melissa Makey Wellness Specialist Union Bank & Trust	Delia Vetter Vice President Benefits EMC Corporation	Michael Vittoria President, Rhode Island Business Group on Health
Leading Edge Health Plans on Product, Marketing and Consumerism Strategies
Sue de Leeuw Senior Director, Brand Marketing & Creative Services Blue Shield of California	Eskander Matta Vice President, e-Business Blue Cross Blue Shield California	John Young Vice President, Consumerism CIGNA HealthCare

Testimonials

"Good, relevant and timely content. Qualified Speakers, good vendors, good networking."
Julie Bunde, Director, Product Management, HealthPartners

"Great meeting. Excellent across payer discussions."
Molly Goins Cox, Head, Member Experience, Aetna

"I really enjoyed the Health Plan Innovations Congress! There were some great speakers and thought leaders in the group."
Michelle Green, Product Manager, BCBS LA

2012 Distinguished Advisory Board

M. James (Jim) Dougherty Director, Healthcare Practice J.D. Power and Associates	Lois Gargotto Vice President, Market and Business Segment Operations Humana Inc.	Mohit M. Ghose Vice President, Public Affairs Aetna Inc.
Molly Goins-Cox Head of Individual Consumer Experience Aetna, Inc.	Mary N. Hennings Director, Market Planning, Innovation and Implementation Blue Cross Blue Shield of Massachusetts	Anya Kirvan Vice President, Innovation United Health Care
Karen Kocher Chief Learning Officer CIGNA	Mohan Nair Chief Innovation Officer The Regence Group	John Young Vice President, Consumerism CIGNA HealthCare