The World Congress 5th Annual Leadership Summit on Member Retention and Customer Service for Consumer-Based Health Plans

2013 Speaking Faculty

	Ateet Adhikari Director Healthbox

	John Clark Director, Healthcare J.D. Power

	Roseann DeGrazia, RN, BSN, Med Executive Director for Clinical Business Development UPMC Health Plan

	Jacqueline Ebbs Director, Consumer-Directed Healthcare Solutions and Sales Support’ Blue Cross Blue Shield of MA

	Kathleen Ellmore Vice President Consumer Marketing & Engagement Silverlink Communications

	John Fiacco CEO ConnectedHealth

	Deborah Gordon, MBA Chief Marketing and External Affairs Officer Network Health Plan

	Evan Grossman Vice President, athenaCare athenahealth

	Hobart Harris, Ph.D. Practice Director Epic Response

	B Elizabeth Himes National Businesses Operations Head Aetna

	Noreen Hurley Director, Medicare Preferred Tufts Health Plan

	Grant A. Johnson Chief Executive Officer, Founder Johnson Direct

	Debra Richman Senior Vice President Healthcare Business Development & Strategy Harris Interactive

	Christopher Schrader Associate Partner Oliver Wyman

	Eric Steager Director, Corporate & Business Development Independence Blue Cross

	David Strand Chief Executive Officer LifeNexus

	Patrick Tracy Director Individual Markets UPMC Health Plan

	John Young President Consumerdriven Former, Senior Vice President, Consumerism CIGNA

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