F. Nicholas Jacobs
International Director, Sunstone Consulting LLC;
Former President and Chief Executive Officer, Windber Medical Center View Biography
Sharp HealthCare's 8+ year journey to transform the health care experience for staff, physicians and patients
An overview of The Sharp Experience – An organization-wide experience and performance improvement initiative
Organizational results to date: Dramatic improvements in service, finance, growth and quality
Evaluating the critical factors contributing to Sharp's recognition as a Malcolm Baldrige National Quality Award recipient
Sonia Rhodes
Vice President, Customer Strategy, The Sharp Experience and The Sharp University, Sharp HealthCare; 2007 Malcolm Baldrige National Quality Award Recipient View Biography
Ann Rhoades
former Vice President of People Department, Southwest Airlines;
former Executive Vice President, Team Services, Promus Hotel Corporation;
Board Member and former Executive Vice President of People, JetBlue Airways;
President, People Ink
Chief Executive Officer, CareLeaders View Biography
