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Day 2
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Thursday, June 28, 2012
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8:00 am -
8:15 am
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8:15 am -
9:15 am
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OPENING CASE STUDY: Ending Ambulance Diversion as a Measure to Increase Safety and
Quality Care |
Kent Hospital shares how the Rapid Assessment model allowed it to become the first hospital in Rhode Island to no longer
declare ambulance diversion. Hear how their Emergency Department transformation has allowed Kent to:
- Cut down on Emergency Department waiting time
- Drastically reduce the left-without-being-seen rate from 7% to 1.6%
- End ambulance diversion practices to ensure Emergency patients receive care at their preferred hospital
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Lynne Rivard
Director, Emergency Services
Kent Hospital
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9:15 am -
10:15 am
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PANEL DISCUSSION: Psychiatric Patients: What It Means For Throughput |
| Discuss the ongoing challenge of holding psychiatric patients in the emergency department, the effect it has on patient safety,
and the bottlenecks it creates. View this challenge from the perspective of the Chair of the Department of Emergency Medicine
and a practicing psychiatrist to gain unique insight on the multiple entities involved in this issue and the financial and regulatory
complications that are behind it. What agreements must be made amongst the various entities involved to ensure proper care for
behavioral health patients without sacrificing the quality of care delivery at hospitals? |
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John A. Liebert, MD
Psychiatrist
Banner Health, Northern Arizona Health Care
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Leslie Zun, MD
Professor and Chair, Department of Emergency Medicine, Chicago Medical School;
Chair, Department of Emergency Medicine, Mount Sinai Hospital
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10:15 am -
10:45 am
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10:45 am -
11:30 am
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CASE STUDY: Technology and Networking Initiatives Used to Manage Patient Placement
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Learn how a community-networking initiative, technology enhancement, and point-of-service emergency department case
manager have allowed Sarasota Memorial Hospital to:
- Differentiate between inpatient and observation unit patients in emergency department back-end triaging
- Safely manage high-risk patients directly admitted into the hospital
- Optimize inter and intradepartmental communication to increase throughput
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Charlotte Damato
Six Sigma Quality Coach
Sarasota Memorial Health Care System
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Janet Steves, RN, BSN, MBA
Director of Nursing Resources
Sarasota Memorial Health Care System
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11:30 am -
12:15 pm
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CASE STUDY: Quality Applications to Manage In-House Patient Flow |
Interdisciplinary teams and evidence-based order sets positively impacted several quality metrics and improved overall patient
flow and bed management at St. Mary’s Hospital. Hear the tools and techniques they utilized to facilitate this unique approach
and achieve measurable results such as:
- Decreased length of stay, re-admission rates, and mortality rates
- More efficient ICU bed utilization
- Successful initiatives in preventing COPD, Sepsis, and CHF
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Maria Granzotti, MD,CPE
Chief Medical Officer and Chief Quality Officer
St. Mary's Hospital
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12:15 pm -
1:15 pm
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1:15 pm -
2:00 pm
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2:00 pm -
2:45 pm
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CASE STUDY: Tools and Techniques to Achieve 11 AM Discharge |
Learn how the interdisciplinary team on inpatient medicine at Yale-New Haven Hospital successfully increased the rate of 11 AM
discharge from 12% to 24% by:
- Implementing a simple tool to help predict discharge and facilitate overall flow
- Preparing patient paperwork for seamless next-day discharge
- Reviewing results weekly to measure outcomes and variances to ensure sustainability
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Grace Jenq, MD
Director of Inpatient Medicine
Yale-New Haven Hospital
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Kathleen Kenyon , RN, MSN
Director of Nursing, Medicine
Yale-New Haven Hospital
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2:45 pm -
3:15 pm
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3:15 pm -
4:15 pm
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PANEL DISCUSSION: Pros and Cons of Creating a Discharge Lounge |
- Hear how Cleveland Clinic used effective communication and collaboration methods to transform a once underutilized, unsuccessful discharge into a hospitality suite that increased inpatient bed availability and patient satisfaction
- Address challenges such as gaining physician and staff buy-in, adjusting workflow processes, and battling negative patient perception of discharge lounges
- Examine what factors contribute to a lounge’s efficiency in improving patient flow and how organizations of different sizes and bed availabilities may operate with or without one
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4:15 pm -
5:00 pm
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CLOSING KEYNOTE: How Efficient Patient Flow Coincides With Your Plan to Eliminate 30-Day
Readmissions |
After hearing different solutions to reducing bottlenecks and optimizing patient safety, satisfaction, and flow, how do you
incorporate these strategies at your hospital? Tie together these tools and techniques to increase patient flow while maintaining
quality care and a safe patient environment that will not result in re-admissions.
- Learn how Penn Presbyterian Medical Center is implementing a plan to eliminate 30-day readmissions
- Hear other organizations’ main challenges with reducing re-admissions
- Discuss how to implement tools and techniques to increase flow without sacrificing quality or safety
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James R. Ballinghoff, RN, MSN, MBA
Director of Critical Care and Cardiology
Penn Presbyterian Medical Center
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5:00 pm -
5:15 pm
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