1. What’s coming down the road
1. NCQA requirements for a PCMH
2. Care management in an ACO
2. Skill sets for behaviorally enhanced care managers
1. Types of training for nurses, social works, psychologists
3. Evaluation
1. Elements to track linked to CMS measures
2. Quality improvement – PDSA cycles
4. The Role of Technology
1. eHealth tools, Internet-based behavioral tools, assessment and email / text messaging to engage patients
5. Interactive roundtable discussions grouped by organization type
1. Small Group Exercise: Make a strategic plan and recommendations for your clinic setting

As a result of attending this workshop, attendees will be able to:

• Define the Patient Centered Medical Home according to NCQA’s 2011 standards and what constitutes an Accountable Care Organization
• Understand how behavioral health integration and behaviorally enhanced care managers are essential to meeting some of the must-pass elements for NCQA PCMH accreditation
• Implement quality improvement initiatives using PDSA cycles locally based on defined targets for measurement and improvement