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| OPENING KEYNOTE ADDRESS: Patient Experience – How to Guarantee Satisfaction for Patients During their Visit |
- Focus on understanding the “voice of the customer”– what organizations often think will improve the experience is not aligned with what their customers actually want and therefore they do not achieve an improved experience
- Guarantee that the physical and financial resources you are allocating to customer experience are truly achieving the return you need
- Increase your understanding of how health care is delivered and how patients rate your performance
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Richard H. L. Corder, FACHE
Senior Director, Service Improvement
Massachusetts General Hospital | MGH/MGPO Practice Improvement
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Zeev Neuwirth, MD
Chief, Clinical Effectiveness and Innovation
Harvard Vanguard Medical Associates |
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“We asked CEOs how they will fuel financial growth over the next five
years, two of the top four answers related directly to marketing.”
— The HealthLeaders Media Industry Survey, 2010
Be prepared to respond.
Connect with health care marketing and communication executives to discover how their best practices can become yours at the World Congress Leadership Summit on Branding and Mar/Com for Hospitals and Health Systems !
As a health care marketing professional, you will discover ways to lead your organization through today's tough economy and to differentiate your organization from your competitors by learning how to increase your brand image, utilize web tools to improve the relationships with your clientele and to position your marketing initiatives to meet the needs of your target market.
Over the course of two days, not only will you advance your understanding of health care mar/com best practices, but will have an opportunity to network with your fellow-peers, future business partners and industry leaders.
Why Should You Attend?
- To evaluate your marketing and communication strategy to ensure your brand "delivers" the brand it preaches
- To discover ways to increase your return on investment from new media pursuits and from market research to gain market share
- To master best practices used by your peers to gain the attention of your target market to your brand and away from your competitors
- To attend interdisciplinary sessions, workshops and tracks catered to improving your day-to-day responsibilities and internal/external relationships
- To discover ways to further utilize your mar/com strategy to combat the competition, to be prepared for industry shifts and for crisis and to promote your leadership within the industry
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Henry S. Ford Senior Vice President and General Manager
FOX Sports Ohio
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James Ross Senior Vice President, Business Development
Cleveland Browns
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Amy Cueva Founder and Chief Experience Officer
Mad*Pow
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Sandra Danoff Vice President and Chief Communications Officer
UPMC
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Henry S. Ford Senior Vice President and General Manager
FOX Sports Ohio
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Joe Kubic Chief Executive Officer
Adcom Communications
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Rick Leach Senior Vice President and General Manager
A.D.A.M. Health Solutions
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Lin MacMaster Vice President of Marketing
Group Health Cooperative
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Zeev Neuwirth, MD Chief, Clinical Effectiveness and Innovation
Harvard Vanguard Medical Associates
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James Ross Senior Vice President, Business Development
Cleveland Browns
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Gail L. Warden President Emeritus, Henry Ford Health System
Member, Board of Directors, The Picker Institute
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For general questions and program inquiries contact:
Heather Buthmann
Conference Producer
World Congress Leadership Summit on Branding and Mar/Com for Hospitals and Health Systems
Phone: 781-939-2570
Email: [email protected]
To inquire about sponsorship and executive networking opportunities, contact:
Joseph W. Zuccerella
Business Development Manager
The World Congress Leadership Summits
Tel: 781-939-2565
Email: [email protected]
To inquire about marketing opportunities, contact:
Catherine Rymsha, MS
Marketing Manager
The World Congress Leadership Summits
Phone: 781-939-2587
Email: [email protected]
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