Now, more than ever before, customers are truly in the driver's seat when it comes to their health plan and health choices. Reform has transformed the health industry into a retail marketplace, making customer satisfaction and experience a key priority in securing new customers, while also maintaining your current members. Health Plans need to ensure they are providing the highest quality of service and the best possible experience for their members – this Summit outlines the must-hear customer-centric approaches for each touch point between a plan and its members. If you are serious about retaining your members then you must take this summit seriously. Don't be left in your competitors' dust – they will be here, will you?

Join more than 15 expert thought leaders – view the complete speaker line-up >>

1. Explore the Bravo Health’s Total Interaction Model
1. drive customer loyalty
2. reduce disenrollment
3. enhance member referrals.
2. Hear how the Total Interaction Model has improved disenrollment by 64% over past 18 months and is driving improved quality at Bravo Health

Tom Rekart  Executive Vice President and Chief Administrative Officer Bravo Health

1. Develop key strategies for achieving exceptional service based on inside and outside industry perspectives
2. Walk away with proven solutions and best practices from health plans and health systems to be a leader in customer centric programs
3. Gain knowledge and new perspectives on how call centers, social media, patient satisfaction, employee engagement and data metrics fit into your overall marketing plan to bring your organization to the next level of customer service
4. Takeaway a thorough understanding of satisfaction survey measurements and how survey results impact the impression of your plan
5. Create an Internal Culture of Service Excellence by Cultivating and Sustaining Employee Engagement Initiatives
6. Integrate Social Networking Tools and Platforms to Increase Consumer Touch Points in your Customer Service Preparations