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Thursday, March 12, 2009
8:00am - 9:45am
- Discussing the background and development of HCAHPS: New incentives for providers to improve quality of care
- An overview of HCAHPS composites – Measuring what patients/consumers want and need to know
- Supplemental data collections – Using focus groups to elaborate on HCAHPS results
- Tying HCAHPS to patient and family-centered care by exploring how hospitals are using their data
- The current status for public reporting – An update on the Hospital Compare website
- Reviewing industry trends from current survey data – What does this mean for your market?
- Situational Evaluations: Utilize HCAHPS data to identify areas for short and long term improvement
- Evaluating survey data to identify next steps and prioritize areas for continuous improvement
- Strategies for educating physicians and front line staff on HCAHPS
- Discussing high-impact implementation strategies for quality improvement
- The role of patient and family partnerships as key drivers in organizational success
- Creating workforce reward and recognition programs based on the patient experience of care data and comments
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