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Thursday, March 12, 2009
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7:00 am -
8:00 am
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8:00 am -
9:45 am
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9:45 am -
10:00 am
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10:00 am -
11:45 am
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12:00 pm -
1:00 pm
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1:00 pm -
1:15 pm
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1:15 pm -
2:30 pm
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2:30 pm -
2:45 pm
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2:45 pm -
4:00 pm
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4:00 pm -
4:45 pm
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- Sharp HealthCare's 8+ year journey to transform the health care experience for staff, physicians and patients
- An overview of The Sharp Experience – An organization-wide experience and performance improvement initiative
- Organizational results to date: Dramatic improvements in service, finance, growth and quality
- Evaluating the critical factors contributing to Sharp's recognition as a Malcolm Baldrige National Quality Award recipient
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Sonia Rhodes
Vice President, Customer Strategy, The Sharp Experience and The Sharp University, Sharp HealthCare;
2007 Malcolm Baldrige National Quality Award Recipient
 View Biography
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4:45 pm -
5:45 pm
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Ann Rhoades
former Vice President of People Department, Southwest Airlines;
former Executive Vice President, Team Services, Promus Hotel Corporation;
Board Member and former Executive Vice President of People, JetBlue Airways;
President, People Ink
Chief Executive Officer, CareLeaders
View Biography
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5:45 pm -
6:00 pm
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6:00 pm -
7:00 pm
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