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Friday, December 4, 2009
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7:00 am
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8:15 am - 8:30 am
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8:30 am - 9:15 am
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The average PMO goes out of business in 3 years; Bayfront Health System’s PMO has been in business for 6 years. Hear the success story of Bayfront Health System’s Project Management Office and the tools for survival.
- Hear how to effectively communicate across project teams using a project workbook
- Applying a holistic risk assessment framework: Why proper documentation is a critical success factor in mitigating risk and ensuring scheduled delivery
- Ensuring proper project contact information and milestones
- Addressing key Issues that arise during a project
- Implementing training and Go-Live schedules
- Learn the process to introduce team members to Project Management
methodologies to enhance implementation and improve quality and delivery of care
- Applying change and issue management
- Practicing a needs assessment
- Conducting gaps analysis
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Paul Capello, PMP®
Project Office Manager
Bayfront Health System, Inc

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9:15 am - 10:00 am
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Harvard Pilgrim went from being placed in State-supervised receivership in 1999 to being the #1 Health Plan in America on the U.S. News & World Report/ NCQA America’s Best Health Plans four years in a row.
- Hear how Harvard Pilgrim made an overhaul focusing on project management as a business competency
- Comprehend the chronological view from the brink of receivership to the road to #1
- Explore the lessons learned with the implementation of project management
- Establish a project management culture for long term success:
- Obtain senior executive buy-in
- Evolve the PMO for everlasting business value
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Lisa DiTullio
Principal, Lisa DiTullio & Associates;
Former Director, Harvard Pilgrim PMO

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10:00 am - 10:30 am
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10:30 am - 11:15 am
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Tools and techniques utilized in a project are only as good as the resources in place to implement their facilitation. This session is designed to explain how to leverage human capital and project management software to drive results in health care organizations.
- Recognizing the role of IT as a strategic partner: How project management tools can build IT credibility and consistency
- Case Study: How Texas Children’s Hospital’s IT department worked collaboratively for a successful EMR implementation
- Hear lessons learned during implementation and usage ofMicrosoft Project Server 2007
- Achieving project success by shifting Project Managers to a collaborative and
consumer-centric approach
- Project management applied in the health care arena: Identifying factors to consider
within a health care setting to improve the quality and delivery of care
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Maneesh Mehra
PMO Manager
Texas Children's Hospital

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11:15 am - 12:00 pm
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With tens of thousands of daily flights in the U.S., airline flight crews make millions of life-sustaining decisions every day. Crew Resource Management has opened the lines of communication, leveled the hierarchy, standardized operating procedures, and engaged the entire organization in the airline safety equation. As a result there have been zero fatalities on major carriers in the U.S. since 2001.
- Acquire practical knowledge of effective interaction within high performance teams.
- Explore an interactive model of six risk-management skills.
- Preparation
- Team Building
- Workload Management
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- Decision Making
- Situational Awareness
- Communication
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- Apply those skills to situations outside the airline industry.
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Captain Art Samson
Delta Air Lines (Retired);
Author, The Captains' Airline; cruising toward disaster

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12:00 pm - 12:45 pm
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AmeriHealth Mercy Family of Companies shares the process of developing a health care project management office from concept inception through the creation of a structured, highly effective "right arm" of the organization. Focusing on the benefits and effective solutions attributed to the success of AmeriHealth Mercy Family of Companies’ Project Management Office, after this
session you will be able to:
- Understand why applying a disciplined approach to project management will ensure a higher delivery rate of consistently successful project outcomes
- Learn how a disciplined approach to portfolio investment and management ensured successful implementation of a health care organization’s strategic plan
- Discover how the use of the Organizational Project Management Maturity Model (OPM3) can accelerate the process of project, program and portfolio management excellence
- Implement a "Care Gaps" solution to identify and prevent gaps in care delivery, such as an overdue mammogram, blood work for diabetics and cholesterol screens
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Ruth Anne Guerrero, MBA, PMP®
Vice President, Project Management Office
AmeriHealth Mercy Family of Companies

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1:00 pm
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