convenes senior executives from hospitals, health systems, medical and specialty group practices to discuss innovative approaches on process improvement and best practices to improve quality and efficiencies. National Lean, Six Sigma and Baldrige case studies demonstrate how to improve business and service excellence, operational efficiencies and cost performance.
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Leigh Allen, MA, MT, (ASCP)
Director, Hematology/Oncology Outpatient Services
Cook Children's Medical Center
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Rick Beaver
Chief Quality Officer
Heritage Valley Health System
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Leslie Behnke
Vice President Six Sigma Business Excellence
Cigna Corporation
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Edward Boudreau, DO
Six Sigma Master Black Belt
Mount Carmel St Ann's
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T.E. Bozeman
Vice President and Chief Information Officer
North Mississippi Health Services
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Jason Broad, MBA
Six Sigma Black Belt
Sharp Health Care
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Melda Brown, MBA, MT (ASCP)
Six Sigma Black Belt
Charleston Area Medical Center
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Joel W. Cohen, PhD
Director, Division of Social and Economic Research
Center for Financing, Access, and Cost Trends
Agency for Healthcare Research and Quality
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Mary Reich Cooper, MD, JD
Vice President and Chief Quality Officer
Lifespan Corporation
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Glen Crotty Jr., MD, FACP
Executive Vice President & Chief Operating Office
Charleston Area Medical Center Health System, Inc.
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John B. D'Alesandro
Healthcare Practice Leader
USC Consulting Group, LLC
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Rita D'Angela, MS, CQE, SSBB
Quality Improvement Specialist, Department of Pathology and Laboratory
Henry Ford Health System
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Adrienne L. Elberfeld
Master Black Belt, Six Sigma Champion, Operations Improvement
Virtua Health
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Joel H. Ettinger
Chairman and Chief Executive Officer
Category One, Inc.
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Mimi Falbo, RN
Director, Chronic Care Initiatives
Pittsburgh Regional Health Initiative
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John Frein
Director, Operational Improvement
Spectrum Health System
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Tejas R. Gandhi
Director of Management Engineering & Lean Leader
Virtua Health
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Kathleen Jennison Goonan, M.D.
Executive Director, Center for Performance Excellence, Institute for Health Policy, Mass General Hospital/Partners
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Jennifer A. Graves, RN, MS, ARNP
Administrative Director of Ambulatory Services
Virginia Mason Medical Center
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Kamal Hassan
Vice President
Breakthrough Management Group
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G. Richard Hastings
President and Chief Operating Officer
St. Luke's Health System
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James Hereford
Executive Vice President, Strategic Services and Quality
Group Health Cooperative
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David C. Herman, MD
Medical Director of Employee and Community Healthcare
Mayo Clinic Rochester
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Karl Hoover
Executive Director, Quality and Informatics
Group Health Cooperative
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Brock Husby
Senior Performance Engineer
University of Michigan
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Melinda Karp
Director of Programs
Massachusetts Health Quality Partners
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Alexander Ku, ART, MBA
Director of Laboratory Operations; Department of Pathology & Laboratory Medicine
Vancouver Coastal Health Authority
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Jeffrey K. Liker, PhD
Author
The Toyota Way
Co-Director Lean Healthcare And Director
Japan Technology
Manufacturing Program
University of Michigan
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Robert J. Mandel, MD, MBA
Vice President, Health Care Services
Blue Cross Blue Shield of Massachusetts
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George Maszle
Director, Xerox Lean Six Sigma Deployment
Xerox Corporation
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Patrick McDermott
Senior Vice President, Revenue Services
Resurrection Health Care
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David J. Micalizzi
Senior Performance Excellence Consultant
Breakthrough Management Group
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Mary Jo Morrison
Vice President
Allina Hospital and Clinics
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Jeffrey Press
Executive Director, The Process Improvement Council
The American Strategic Management Institute
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Jeannie Ritzius
Clinical Informaticist
Virtua Health
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JoAnn Sanders, MD
Patient Safety Officer
Cook Children’s Medical Center
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Richard Shannon, MD
President, Clinical Development
University of Pennsylvania Medicine
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David Silverstein
President and Chief Executive Officer
Breakthrough Management Group
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Mark Smith
Master Consultant
Breakthrough Management Group
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Sharon L. Sprenger, RHIA, CPHQ, MPA
Project Director, Group on Performance Measurement, Division of Research
The Joint Commission
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James G. Springfield, FACHE
President and Chief Executive Officer
Valley Baptist Health System
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Charles Stokes
President
North Mississippi Medical Center
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Chris Sullivan, MCSS
National Director, Industry Solutions, US Health and Life Sciences
Microsoft Corporation
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Janelle Weeks
Six Sigma Black Belt
Saint Alphonsus Regional Medical Center
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Laura Winner, RN, MBA
Certified Six Sigma Black Belt, Manager of the Lean Sigma and Lean Kaizen Program Center for Innovation in Quality Patient Care
Johns Hopkins Medicine
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Richard J. Zarbo, MD, DMD
Senior Vice President for Pathology and Laboratory Medicine
Henry Ford Health System
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Michael G. Zeglinski
Vice President of Pharmacy Operations
CVS PharmaCare
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Leslie Zun, MD
Professor and Chair, Department of Emergency Medicine, Chicago Medical School, Chair, Department of Emergency Medicine, Mount Sinai Hospital
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