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Monday, April 12, 2010
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| 11:35am - 12:35pm |
- Results from the Accenture Citizen Experience Study on people’s expectations for government to improve quality of life
- How well government and the public sector is meeting expectations for health care
- Identifying best practices in the health sector and in public service and practical methods of applying the concepts of public value
- How governments are using new technologies to bridge the gap between citizen expectations and health service performance
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