Aligning your organization’s overall business strategy and the outcomes of process improvement projects improves efficiency on both ends. How can front-line staff translate project value into executive level buy-in? Hear how the explicit strategic vision at Partners Healthcare was accelerated using process improvement tools and techniques such as value-stream mapping, small tests of change, and measurements. Discover how MGH and the Process Improvement Program were successful in moving the Partners and MGH vision forward by:

• Stratifying, prioritizing, and managing projects through executive-level involvement
• Managing projects across the continuum of care from physicians’ offices through the hospital stay and post discharge
• Assuring front line clinical, administrative and support staff engagement throughout

• Join industry leaders as they discuss and analyze other approaches to developing both a top-down and a bottom-up strategic plan for process improvement
• Steps required to create strategic priorities that run throughout the organization and align with back end and front line projects
• Hear challenges and mistakes from organizations that are beginning their process improvement transformation or are further along in their journey

Discover how the OSF Saint Francis Medical Center looked at performance improvement for safe patient care as a foundational core to the educational program led by core faculty and chiefs within the resident program. Key takeaways include:

• How to strategically align performance improvement initiatives across the organization as a key factor to ensure success
• Learn some of the techniques to increase involvement to include not only Process Improvement leaders, but also drive continuous improvement from bedside care up to leadership
• Discuss how SFMC is utilizing simulation to hardwire process improvement into the daily thinking of residents

• Learn how successful organizations have maintained continuous improvement and created a structure for sustainability
• Hear MD Anderson’s patient-focused approach to embedding processes throughout the system and transferring improvement staff to provide new and effective outcomes
• Discuss techniques to roll-out rapid-improvement projects throughout the entire scope to lead to sustainable results in quality, patient satisfaction, and safety

Hear Dr. Kathleen Goonan’s first-hand experience with Baldrige recipients to learn how high performers such as Henry Ford Health System and Southcentral Foundation were able to organize operations, strategy, and process improvement using Lean and other methodologies to achieve performance excellence and achieve high performance against the criteria of The Malcolm Baldrige National Quality Award. Learn strategies that have enabled recipients to:

• Engage staff and physicians around high performance
• Improve healthcare outcomes in multiple conditions
• Build strategic line of sight from organization to individuals