In response to CMS’ Value-Based Purchasing program withholding 1% of reimbursements starting in October 2012, hear the tools and techniques from the perspective of a Chief Operating Officer on how to maintain and improve your HCAHPS scores to enable you to earn back the 1%.

In the aftermath of a tragic death and legal settlement, Kent Hospital created a new approach to delivering safer care in their emergency department. Questioning the adoptability and long-term sustainability of popular principles that solely focus on cutting waste and standardizing systems, Kent Hospital CEO Sandra Coletta sought out an alternative approach to creating change – an approach that would ingrate the science of prescriptive flow, yet go beyond it by recognizing that although you can standardize a process, you cannot standardize the people who need to execute that process. Learn how the human – centered philosophy to problem solving is vested in accounting for the variability in those who give and receive care. Systemic elements of risk and sub optimized work flow are met head-on by front line staff who can align, define, and execute change. Hear Kent’s unique principles to:

• Initiating change from a human-centered approach
• Establishing care delivery processes that engage staff
• Achieving adoptable, sustainable, and flexible solutions that measurably improve safety, patient flow and staff buy-in

Baystate Health has been listed as one of the top hospitals in quality ratings and awards by Reuters, Leapfrog and US News and World Report by providing optimal patient care, complete and accurate administrative documentation and the highest level of coding quality. Learn their best practices for:

• Adjusting the workflow to review patient records in EMRs for accurate and specific documentation
• Assuring optimal quality administrative data by reducing waste and improving processes
• Optimizing collaboration between Health Information Management and Healthcare Quality to achieve quality outcomes

Learn performance measurement and improvement techniques from this multi-billion dollar government enterprise that runs the largest healthcare system in the world. Charles Brandon, Acting Director, Planning and Performance Management, reveals the Lean Six Sigma strategy used in modernizing and integrating EHR systems as well as in its ongoing program in Afghanistan. Learn from the mistakes made along the way, and gain the advantage of being able to look at process improvement from an organization with a different mission of protecting the United States.

This presentation will review the Cleveland Clinic’s enterprise-wide process improvement platform. Attendees will hear a unique approach to how this project was executed from the viewpoint of the Medical Director and Executive Director. Learn:

• How the program has evolved over the last five years
• How monthly business reviews help teams to:
• Set goals
• Align activities
• Measure performance
• Make continuous improvements
• Recognize successes across clinical and functional areas